Non-emergency service requests, (that some cities request by dialing 3-1-1), such as: graffiti, non-working traffic lights, noise complaints, parking law enforcement, and potholes. Data should be at granular (per request) level. (More info)

Data Location

Comments

The City has implemented a version of 311 that select departments have piloted for several years. However, the request data is not available to the public. A citizen can submit a request and check the status of a specific request. The 311 request form is not easily accessible from the City's homepage.

Data on the calls can be requested via public records request through the City's Law Department. Data are free but one may incur cost if they are requested in paper or other formats.

https://www.city.cleveland.oh.us/CityofCleveland/Home/311

There was a story on the subject in 2013 from WKYC that cited Darnell Brown, City of Cleveland Chief Operating Officer: https://legacy.wkyc.com/story/news/investigations/2013/11/13/311--calls-help-problems/3508331/

Data Availability

• N Openly licensed
• N Is the data available for free
• N Is the data machine readable
• ? Is the data provided on a timely and up to date basis
• N Available in bulk
• N Publicly available
• N Is the data available online
• Y Does the data exist
• Y Is data in digital form

Details

Date the data became available	Unknown
Format of data	Unknown
Reviewer	Anastasia Diamond-Ortiz
Submitters	Anastasia Diamond-Ortiz
Last modified	Sat Mar 05 2016 20:36:10 GMT+0000 (UTC)