Non-emergency service requests, (that some cities request by dialing 3-1-1), such as: graffiti, non-working traffic lights, noise complaints, parking law enforcement, and potholes. Data should be at granular (per request) level. (More info)

Data Location


Houston 311 is the City of Houston’s non-emergency service to report troubles and to get answers on City services. All publicly available service requests filed in the LAGAN are included in this dataset. This dataset does not include tickets for BARC (animal-related service requests) as they are filed in the Chameleon system. This data set can be used in conjunction with BARC Animal Service Requests to get a full picture of public 311 service requests:

This dataset provides various resources around the City of Houston's 311 service. The resources are updated nightly unless otherwise noted. Please see the metadata and individual resources for more information about what's included. More information about 311 can be learned at:‎

IMPORTANT NOTE: the x,y is based on the following projected Coordinate System: NAD_1983_StatePlane_Texas_South_Central_FIPS_4204_Feet (Geographic Coordinate System: GCS_North_American_1983)

Reviewer comments

CSV file format added. All files appear several months old (e.g., last updated in January or February 2016, or May 2016 for CSV file). Comprehensive files are in bulk, though the very large file sizes may hinder analysis.

Data Availability

  • Y Openly licensed
  • Y Is the data available for free
  • Y Is the data machine readable
  • Y Is the data provided on a timely and up to date basis
  • Y Available in bulk
  • Y Publicly available
  • Y Is the data available online
  • Y Does the data exist
  • Y Is data in digital form
  • Yes
  • No
  • Unsure
  • No data


Date the data became available   Unknown
Format of data   CSV, Pipe Delimited, KML, Shapefile, and REST
Reviewer   Richard Yarrow
Submitters   City of Houston Finance Department
Last modified   Tue Jun 21 2016 20:06:33 GMT+0000 (UTC)