Non-emergency service requests, (that some cities request by dialing 3-1-1), such as: graffiti, non-working traffic lights, noise complaints, parking law enforcement, and potholes. Data should be at granular (per request) level. (More info)
The City has implemented a version of 311 that select departments have piloted for several years. However, the request data is not available to the public. A citizen can submit a request and check the status of a specific request. The 311 request form is not easily accessible from the City's homepage.
Data on the calls can be requested via public records request through the City's Law Department. Data are free but one may incur cost if they are requested in paper or other formats.
There was a story on the subject in 2013 from WKYC that cited Darnell Brown, City of Cleveland Chief Operating Officer: http://legacy.wkyc.com/story/news/investigations/2013/11/13/311--calls-help-problems/3508331/
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|Last modified||Sat Mar 05 2016 20:36:10 GMT+0000 (UTC)|